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We Do This By Providing A
Knowledge Framework Assessment

The Problem

Up to 9 hours/week
per employee finding information

60% of agents
want better tools to address growing demand and complexity

59% of consumers
expect companies to provide cutting-edge digital experiences

69% of consumers
try to solve problems on their own, but only 1/3 of companies provide tools for them

90% of consumers
rank issue resolution as the most important element of customer service

69% of consumers
switch business because of a terrible customer experience

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