646add_a91f09bff2e0482db36ce6eba9032df8~mv2.png

Helping Your Customers
Get The Right Answer Fast.

At Knowledgely™, we realign your knowledge base strategy to mitigate risk, reduce cost and increase productivity, while enhancing both your employee experience and customer experience.

GET STARTED

The Problem

Up to 9 hours/week

per employee finding information

60% of agents

want better tools to address growing demand and complexity

59% of consumers

expect companies to provide cutting-edge digital experiences

69% of consumers

try to solve problems on their own, but only 1/3 of companies provide tools for them

90% of consumers

rank issue resolution as the most important element of customer service

69% of consumers

switch business because of a terrible customer experience

GET STARTED

The Symptoms

Agents aren't finding the right answer fast enough

Agent attrition is
still bad

Great self serve is not great yet

And all this takes a toll on the agent and upsets the customer

Core Elements of a KBS

Today’s contact centers have technology that is siloed that can be managed by different areas of the business with no overall strategy and the customer experience in mind.

The Goal

Today’s modern contact center leadership understands that efficiencies, productivity, employee mental health and a “wow” customer experience are all connected by knowledge management.